We are committed to ensuring the privacy of individuals and we will endeavour to abide by the National Privacy Principles, as set out in the Privacy Act (Cth) 1988. This Policy sets out how we collect, use and manage personal information that we receive about individuals, and deals with the following: The Privacy Act 1988 Collection, use and disclosure of personal information Protection of personal information Your rights of access to personal information we hold about you How to contact us

The Privacy Act 1988 (the Act), regulates the way in which many private sector organisations in Australia collect, use, store and disclose personal information. Personal information is defined under the Act as: “...information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.” The Act aims to give people greater control over the way information about them is handled, by requiring organisations to comply with ten Australian Privacy Principles or to establish an approved privacy code. The Australian Privacy Principles cover areas such as collection, use and disclosure of personal information, data quality and security and access and correction rights for individuals.

We generally collect personal information directly from the relevant individual but in some cases we may collect it indirectly from a third party. There may be other circumstances in which we may collect personal information about an individual, such as the operation of our website.

Personal information collected by us generally comprises name, address, and contact details (including telephone, facsimile and e-mail). Personal information is only accessible by authorised personnel or authorised service providers who use the information accurately to administer our business or to provide you with our products and services.

The personal information that we collect is used by us to conduct our business and is also used in conjunction with the provision of goods and services to you. Personal information may also be used in connection with: Administering our customer relationships; Monitoring and evaluating products and services; Assisting customers with queries; Taking measures to detect and prevent fraudulent conduct; and Performing and responding to obligations that we have to regulatory or governmental authorities.

There are other organisations that are connected to the services we provide to you and which may have access to your personal information. They include: Auditors and Legal Advisers – organisations that ensure we are complying with legislation and contractual obligations. Insurance companies – organisations which provide insurance cover for our assets. IT service providers – organisations maintaining our information technology systems and providing information technology services. We will only disclose personal information to these organisations to enable them to undertake specified management and administration services. We require our service providers to adhere to strict privacy guidelines and not to keep this information or use it for any unauthorised purposes.

We will also disclose personal information in circumstances where we are required by law to do so. This includes disclosure to certain courts, tribunals and regulatory authorities as authorised or required by law.

Where a person authorises another party to receive information and/or undertake transactions, the authorising person must notify us in writing.

From time to time we may use general statistical information for future planning so that we can improve our business. If you do not consent to us doing so, please let us know.

We may send communication material to you from time to time, such as direct communications (which may include information from third parties) about special offers and promotions that are available for you, where you have elected to be included in our mailing list. If you do not want us to use your personal information to send you direct marketing material, then please use our Contact Us form. In the case of e-mail communications, you may request to “unsubscribe” from our e-mails. Once you have unsubscribed from our mailing list, we will refrain from contacting you unless we are directed to do so by any governmental or regulatory authority or in the case of an emergency situation.

We take reasonable steps to keep any personal information which we hold about you secure, and to keep that information accurate and up to date. Internally we have controls and procedures to ensure that personal information provided to us remains confidential. All our staff are bound by strict rules and duties of confidentiality. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we employ commercially reasonable security measures to protect data and seek to partner with companies which do the same, however, we cannot guarantee the security of any personal information transmitted to or from our website, and we are not responsible for the actions of any third party that may receive such personal information.

You have a right to know what information we hold about you, and you can contact us and ask us to show you this information to ensure it is correct. Please note that information that we hold about you may be subject to the requirements of various regulatory or governmental authorities. In that regard, we will comply with the requirements of those regulatory or governmental authorities in releasing any information to you. If you would like to review or make any corrections to your personal information you can contact us in writing at the address designated in this document. Under the National Privacy Principles there are limited circumstances in which access to some or all of this information may be denied. If this applies to you, we will explain this to you when you ask for your information. Otherwise we will endeavour to provide you with your information within a period of 30 days, depending on the amount of information required.

At times, we may utilise “cookies” which enable us to monitor traffic patterns and to serve you more efficiently if you revisit the site. A cookie does not identify you personally but it does identify your computer. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance.

This website may contain hyperlinks to web sites owned and operated by third parties. These third party web sites have their own privacy policies and we urge you to review them. They will govern the use of personal information you submit whilst visiting these third party web sites. We do not accept any responsibility or liability for the privacy practices of such third party web sites and your use of such web sites is at your own risk.

We may discontinue or amend any part or the whole of this policy from time to time at our absolute discretion. We will provide you with notice of any variation or amendment to this policy by publishing the varied policy on this website. You accept that by doing that, we will have provided you with sufficient notice of the variation of this policy and that you will be bound by the varied policy when you next visit this website. Your continued use of the website following such notification will represent an agreement by you to be bound by this policy as amended.

Cottesloe Beach Chalets

6 John Street, Cottesloe
Western Australia, 6011 Phone: 08 9383 5000
Fax: 08 9385 4196